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Online Diploma in Becoming Cabin Crew
Course introduction
Course Introduction and outline (28:32)
Unit 1- Working as Cabin Crew
Roles and Responsibilities of Cabin Crew (79:35)
Staff that Cabin Crew Interact with (15:27)
Pre and Post Flight Cabin Crew Duties (33:48)
Aviation Terminology (16:52)
Maintaining Industry Standards (25:04)
Unit 2- Airline Health, Safety and Security
Airline Legislation (12:59)
Security Checks (12:16)
Medical Assistance (17:42)
Airport Security Procedures (27:28)
Unit 3- Aircraft Emergency Situations
Aircraft Emergency Situations (29:20)
Planned and Unplanned Emergencies (33:25)
Principles of Survival (12:32)
Emergency Equipment (29:15)
Unit 4- Dealing with Passengers
Providing Effective Customer Service (19:17)
Types of Airline Passengers (13:40)
Dealing with Passenger Problems and Complaints (8:25)
Handling Incidents and Conflict Situations (21:20)
Unit 5- Cabin Service Selling Techniques
Forming Relationships (10:13)
Cabin Service Selling Techniques (12:57)
Onboard Products and Services (11:42)
Unit 6- Making Passenger Announcements
Making Passenger Announcements (12:04)
Making Passenger Announcements- Practical (25:12)
Course Conclusion
Course Summary and Conclusion (5:38)
Teach online with
Dealing with Passenger Problems and Complaints
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